Tag: it support

  • 10 reasons why you should outsource your IT Support

    10 reasons why you should outsource your IT Support

    10 reasons why you should outsource your it support

    In today’s rapidly evolving business landscape, technology plays a critical role in driving efficiency, productivity, and growth. However, managing an efficient and reliable IT infrastructure can be a complex and resource-intensive task. This is where outsourcing IT support can offer a strategic advantage to companies of all sizes and industries. By partnering with a specialised IT support provider, like ourselves here at The Unite Group. Businesses can tap into a wealth of expertise, experience, and resources that can help them overcome various pain points and achieve their technology goals.

    In this blog, we cover 10 reasons why you should outsource your IT Support.

    1. Lack of in-house expertise

    If your company does not have the necessary skills or expertise in managing IT infrastructure and support, you should consider outsourcing these services to a specialised IT support provider. IT issues if not resolved quickly can be expensive for businesses. It could also damage your reputation it you are not able to deliver the high levels of service your customers would expect.

    2. Cost considerations:

    Maintaining an in-house IT support team can be expensive. Outsourcing IT support can be a cost-effective solution as it eliminates the need for hiring, training, and managing a dedicated IT department. Here at The Unite Group, we offer price-per-user IT Support. Meaning as long as the user is covered, we will support all their devices.

    3. Scalability and flexibility

    If your company experiences fluctuations in its IT support needs, you may find it challenging to scale your in-house team accordingly. Outsourcing provides the flexibility to easily adjust the level of support required based on the company’s evolving needs. We have a large helpdesk team meaning any issues will be dealt with often on the same day.

    4. 24/7 support requirement

    Does your businesses require round-the-clock IT support to ensure their systems are operational at all times? Outsourcing IT support provides access to 24/7 support services, which may be challenging to maintain with an in-house team.

    5. Focus on core competencies

    Outsourcing your IT support allows you to focus on your core competencies and strategic initiatives while leaving IT infrastructure management to external experts. Be assured your IT is in safe hands, leaving you time to focus on your business.

    6. Access to advanced technology

    As IT support providers, we have access to the latest technologies, tools, and industry best practices. By outsourcing, you can leverage these resources without having to invest in them separately.

    7. Geographical reach

    If your company operates in multiple locations across the UK, outsourcing your IT support can ensure consistent support across all locations, regardless of the region.

    8. Compliance and security concerns

    Alongside IT Support, we also offer managed backup services as well as Cyber Essentials certifications. Our IT engineers can work closely with our cyber security experts to ensure your IT infrastructure is compliant and protected.

    9. Employee turnover and training

    Recruiting and retaining skilled IT professionals can be challenging. By outsourcing IT support, companies can avoid the risks associated with employee turnover and the need for ongoing training and skill development. Our team here at The Unite Group is kept up-to-date with the latest training within the industry to ensure you can be confident in their capabilities.

    10. Disaster recovery and business continuity

    Managing your IT in-house can often mean services like backup management, disaster recovery planning, and business continuity strategies can be forgotten. This ensures that critical data and systems can be quickly restored in the event of an outage or disaster. Here at The Unite Group, we can fully manage your backups to ensure your data is safe, secure, and up to date if you choose to outsource your IT support.

    From cost savings and scalability to accessing advanced technologies and round-the-clock support, outsourcing IT support allows companies to focus on their core competencies while leaving the management and maintenance of their IT infrastructure in capable hands. Ultimately, outsourcing IT support enables organisations to streamline operations, enhance security, improve user experience, and stay ahead in today’s highly competitive digital landscape.

    Interested in our Managed IT services and want to outsource your IT Support? Click here to learn more or contact our team today on 0191 466 1050

  • A chat with Ben, one of our Senior Service Engineers

    A chat with Ben, one of our Senior Service Engineers

    One of our Senior Service Engineers Ben, standing next to one of our company vans.
    Ben, one of our Senior Service Engineers

    Next up in our meet the team series we introduce Ben, one of our Senior Service Engineers. Ben has been with us from starting as an apprentice and is an extremely valued member of our team. We recently had a chat with him…

    Growing up, what did you want to be?

    I never really knew what I wanted to be when I grew up. I realised in 6th form that I wanted to look to work in a trade. So I spent time researching which industry I wanted to work in. That’s when the opportunity to do my apprenticeship with Unite came up it seemed the perfect route.

    What is your role at The Unite Group and how did you end up where you are now?

    I am a Senior Technician at The Unite Group. Starting at Unite as an apprentice, Unite provided me with all the training and support to get me to where I am now. I was lucky to join the business very early on which has given me a lot of experience in the industry. This has also allowed me to be a big part of the growth in the company.

    What does a typical day look like at The Unite Group?

    There isn’t a typical day, every day brings different experiences and challenges. My time is split between working in the office, supporting the guys on the helpdesk, working on projects, and attending customer sites. When I attend site visits this can often include installing equipment or troubleshooting faults that have been raised to us.

    What is your most and least favourite part of the job?

    I really enjoy getting out and meeting our customers. It’s great that we get to work with such a wide variety of businesses which makes no day the same. We have a great team in the office which makes coming to work so much easier! I know there will always be plenty of support and laughs.

    I think I would say my least favourite is this! The marketing team loves to get us involved in the social media content and let’s just say it’s not my strongest point.

    What is your greatest achievement?

    It’s hard to pick a greatest achievement but I am most proud of what I have achieved in my career. Over the past 11 years working at The Unite Group I have accomplished so much to progress my career. Working hard to complete training over the years and putting the time in to now have the expertise I do in the industry, is one of my greatest achievements.

    I have also completed the Great North Run. 3 times actually over the years with my 4th one coming up this September. As of yet, I have been unable to beat the time of Directors Paul and Callum (both over 50)! So although this is an achievement, I still feel I can train harder to finally get to the finish line before them!

    What is the best piece of advice you’ve been given?

    Whatever you do give it 100%.

    It is easy to be complacent in things but if you know everything you are doing you have given it 100% then you can look back and wonder what if.

    What do you like to do outside of work?

    Eating, drinking, and football probably about sums it up. I am a Newcastle United fan so it’s not been easy to support them the past couple of years, but better times are coming. I also play 5 a side football when I can to try and keep fit and this year will be running the Great North Run for Grace House, find my sponsor page here.

    Where do you see yourself in 10 years time?

    I enjoy my role here at The Unite Group and the company has provided me with progression throughout my career right from being an apprentice to a senior service engineer. As our company is growing I can see my role changing in the future and I will continue to work hard in order to make the most of my career and continue to be a part of the company striving forward.

    If you want to see how The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.