Here it is, our July Newsletter to give you an insight into everything that has been going on here at The Unite Group over the past month.
In this newsletter: We Are United! We join the Newcastle United Executive Club, Network+ announce their next networking event, we spotlight our client LD:North East, we introduce you to our latest team member, we offer a FREE webinar to our customers, and learn more about Search Engine Optimisation (SEO).
To read The Unite Group’s July Monthly Newsletter, click on the image below!
We introduce you to our latest member of the team, Cassandra. Cassandra has joined our sales team as one of our Customer Account Managers. She has fit into the team perfectly and has had a great response from many of our clients here at The Unite Group.
We recently had a chat with Cassandra to find out a bit more about her and her role…
Growing up, what did you want to be?
From studying Art and Design at college at the age of 18, I was always interested in creative hobbies and liked to sketch and doodle and had a good imagination with storytelling. I always dreamt about going into animation and working with creative people. The role I have landed in is slightly different to this, however, I am excited to see where this role takes me.
What is your role at The Unite Group and how did you end up where you are now?
My role with The Unite Group as a Client Account Manager is to develop relationships with existing and new clients. Provide high levels of customer service by reviewing their needs and understanding their business. Organising my own diary and face-to-face engagement. Promoting up-to-date information, advice, and guidance on all the company’s services and products. Sourcing new opportunities through networking and attending group memberships to raise the company’s profile.
I was looking for a new opportunity after recently being made redundant and was approached by The Unite Group after meeting and building a relationship with some of the team. I feel like I have finally found the right role for me and really excited for the future.
What does a typical day look like at The Unite Group?
My typical day at The Unite Group usually starts off with a team update, then planning the week ahead with appointments, making calls and sending emails, updating company systems, visiting clients, attending networking events, and updating social media with posts. No two days are the same and that’s what I love about my role!
What is your most and least favorite part of the job?
My favourite part of the job is meeting and talking to people as I find people very interesting. I love being able to help people and make an impact and learning new skills.
My least favourite is all the admin involved and all the systems to remember.
What is your greatest achievement?
My greatest achievement has got to be becoming a mother and raising my daughter into a caring thoughtful and polite young lady.
Where do you see yourself in 10 years’ time?
Within the next ten years, I want to travel around the world and experience new things to push myself out of my comfort zone. I also want to be successful in my job and live life to the full!
How do you unwind outside of work?
Outside of work, I like to keep fit by attending gym classes and going on long walks. I also enjoy socialising with friends. As well as going to music festivals.
If you would like to learn more about how Cassandra and The Unite Group can help you with your business technology needs, call us on, 0191 466 1050 or email us at info@theunitegroup.co.uk. Our team would be happy to discuss how our services could improve your company’s efficiency and take the headache of tech away from you.
Have you received great customer service from Cassandra or another member of our team recently? Why not leave us a Google review and let us know about the service you received!
Almost 3 weeks on from the Grace House Golf Day 2023, we reflect on what a great day we had sponsoring the event. Here at The Unite Group, we are keen supporters of Grace House and the fantastic work they do. As you will know our Director, Paul, is known to often be found on the Golf course. So we felt sponsoring this event was a no-brainer for us! The perfect opportunity to maximise our support for Grace House.
Introduction
On Friday 16th June, we took to Ramside Golf Course for the annual Grace House Golf Day 2023. Joined by 14 fantastic teams, we enjoyed a great day of golf in perfect weather conditions. Held amidst the picturesque greens of the prestigious Ramside Golf Club, this event brought together passionate golfers and philanthropists alike, all driven by a common purpose—to support the vital work of Grace House North East. With a shared commitment to making a positive impact in the community, participants rallied together for an unforgettable day of camaraderie and charitable giving.
Setting the Stage for a Memorable Event
The rolling fairways of Ramside Golf Club provided the ideal backdrop for Grace House North East‘s Charity Golf Day. Participants arrived early in the morning, greeted by the warm embrace of the summer sun and the shared anticipation of a day filled with memorable moments. As golf enthusiasts and supporters of Grace House North East mingled, laughter and conversation filled the air, forming new connections and strengthening existing bonds, all in the spirit of giving back to the community.
Teaming Up for a Worthy Cause
Our team here at The Unite Group and Social+ worked closely with the team at Grace House in the weeks leading up to the event. Ensuring they planned the best day possible for attendees and most importantly Grace House. Our in-house Digital Marketing team, Social+, was present at the event covering the socials for the charity. Ensuring those who couldn’t make the day didn’t miss out on the action.
Business leaders, community advocates, and sports enthusiasts all united under one common goal: to raise funds and awareness for Grace House North East. Their unwavering dedication ensured the success of the charity event, attracting generous sponsors, enthusiastic golfers, and avid supporters. The teams were assembled, each player ready to showcase their skills and compete in friendly yet spirited matches, all while staying focused on the true purpose of the day—to contribute towards the remarkable work of Grace House North East.
A Day of Sportsmanship and Giving
Here at The Unite Group, we had 2 teams taking part in the competition. One led by Paul and another by our Helpdesk Engineer Morgan. Morgan is relatively new to our team. So, this event was the perfect opportunity for him to get to know some of our customers a little better. Morgan’s team narrowly missed out on the 3rd place spot losing out on a better back nine. But they all enjoyed the day nonetheless.
Beyond the game, the event featured various fundraising activities. Including silent auctions and raffles, designed to further support Grace House North East. Generous donations from individuals and businesses added to the excitement and served as a testament to the collective desire to create lasting change in the lives of vulnerable children and their families. We had Chris situated over on hole 9 with our ‘Spin The Wheel’. Offering golfers the gamble of either moving back a tee or forwards if they were lucky! As well as one of our vans full of balloons. Offering participants the opportunity to guess how many with the chance to win a prize! All just raising any additional funds possible for the fantastic work Grace House does!
Conclusion
Raising over £9000 the day was a success! We would like to thank all who supported the day and contributed to this. Congratulations to the team from Evolve Technology who were the winners!
We are very proud to have been able to support the Grace House Golf Day 2023. We look forward to continuing our support throughout 2023 and into 2024 as we have agreed to sponsor this event again next year!
Our June Newsletter is here to give you an insight into everything that has been going on here at The Unite Group over the past month.
In this newsletter: We sponsored the Grace House Golf Day, Network+ announce their next networking event, some of our Cyber Security Experts attend the ISAME Regional Meeting, we introduce you to our latest team member, we offer a FREE webinar to our customers, and learn more about operator connect for Microsoft Teams.
To read The Unite Group’s June Monthly Newsletter, click on the image below!
We introduce you to our latest team member, Morgan. Morgan joined our team last month with previous experience as a support desk engineer. He has fitted into the team perfectly and recently lead a team representing The Unite Group at the Grace House Golf Day.
We recently had a chat with Morgan to find out a bit more about him and his role…
Growing up, what did you want to be?
Growing up, I always wanted to be a footballer or a journalist reporting on sports. Unfortunately, that didn’t work out but I had a keen interest in IT which is how I landed my first role in the industry.
What is your role at The Unite Group and how did you end up where you are now?
My role at The Unite Group is as a Helpdesk Engineer. In my role, I work with the helpdesk team to resolve any technical issues our customers may face. This is perfect to best utilise my skillset as I have worked in technical support for over 5 years. Following my studies of IT at both GCSE & A-Level. I recently was offered the opportunity to join The Unite Group and I am enjoying my time here so far!
What does a typical day look like at The Unite Group?
A typical day in my role involves me working on multiple tickets from our clients with specific issues. Which I then investigate thoroughly in order to find the best possible solution to make sure the client is satisfied. This entails contacting our clients and working with them to ensure that their technology works to their specific needs.
What is your most and least favorite part of the job?
My favorite part of the job has got to be working with the helpdesk team to find solutions to each client’s specific issue. It’s a great feeling to be able to go back to a client and let them know we’ve resolved their issues promptly. Limiting the effect it has on their role.
My least favorite part of the job is when Social+ asks me to participate in a TikTok and I haven’t had a haircut!
What is your greatest achievement?
My greatest achievement has got to be being a TikTok celebrity on the Social + account. Myself, Jack H & Jack P have been taking part in a few lately and we’re sure it’ll not be long before we’re going viral!
Where do you see yourself in 10 years’ time?
In 10 years’ time, I see myself hopefully living in the Maldives retired after winning the EuroMillions. If that fails, I hope to progress within the industry and continue to grow my technical knowledge.
How do you unwind outside of work?
Outside of work, I enjoy playing sports such as football and golf on the regular. I recently joined Paul on the Grace House Golf Day leading a team for The Unite Group. It was a great day and we raised lots for the charity! I look forward to hopefully attending more golf days for The Unite Group in the future.
If you would like to learn more about how Morgan and The Unite Group can help you with your business technology needs, call us on, 0191 466 1050 or email us at info@theunitegroup.co.uk. Our team would be happy to discuss how our services could improve your company’s efficiency and take the headache of tech away from you.
Has Morgan or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!
Our May Newsletter is here to give you an insight into everything that has been going on here at The Unite Group over the past month.
In this newsletter: We cover Paul’s trip to Mallorca with Microsoft, Network+ announce their new networking events, we spotlight Social+ client Cooklaw Solicitors, share the exciting news about Grace House’s Golf Day, we offer a FREE webinar to our customers, and learn more about the full range of services we offer making us your complete technology solution.
To read The Unite Group’s May Monthly Newsletter, click on the image below!
In this blog, we introduce you to Nic. Nic is one of our Project Engineers here at The Unite Group. Nic is the newest member of our team, having been with us for a little over a month. Nic spends a lot of his time out of the office, on our customer sites. Continue reading to learn more about Nic and his role here at The Unite Group.
Growing up, what did you want to be?
Growing up I always wanted to be a commercial pilot for an airline.
What is your role at The Unite Group and how did you end up where you are now?
My role here at The Unite Group is a Project Engineer. I have worked for a few companies since starting my career, first as a Service Desk Analyst before progressing to 2nd Line Support and then most recently I worked as an Operations Engineer for a SaaS company before going travelling through Asia for the latter half of 2022.
What does a typical day look like at The Unite Group?
So far during my time at The Unite Group, my days have varied a lot. Between working on projects in the office such as building new servers. As well as, remotely supporting customers with issues. I also have been getting out on site to onboard new customers and deliver projects. So it’s fair to say no two days have been the same since I started at The Unite Group just over a month ago.
What is your most and least favourite part of the job?
This is a tricky one to answer! Since I have been here just over a month, I will reserve judgement for now 🤐
What is your greatest achievement?
My greatest achievement is actually still pending. But I have been working towards my private pilot’s license over the past couple of years. I will hopefully be completing it this summer. When this happens it will definitely be my biggest achievement!
What is the best piece of advice you’ve been given?
The best piece of advice I have been given is to take pride in what you do and try your best! I think this has helped me progress throughout my career.
Where do you see yourself in 10 years’ time?
I have not yet fully decided what I want to specialise in. However, I do know that I would like to be working in the cloud space, potentially either in Platform Engineering or as a Solutions Architect. So in 10 years’ time, I picture myself working in one of those areas.
How do you unwind outside of work?
Outside of work I enjoy going karting regularly with a friend. Also, more recently I have taken up hiking. I have climbed some local hills in Northumberland and Yorkshire. Moreover, since I enjoy travelling and visiting new places in general I have also been learning Spanish in my free time to help me on future adventures.
Nic has fit into our team here at The Unite Group perfectly and has really hit the ground running. He is an asset to the projects team and we look forward to seeing him progress within his role with us.
If you would like to learn more about how Nic and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.
Has Nic or another member of our team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received! We’d love to hear your feedback.
We’re back again with our monthly newsletter to keep you up to date with everything that has been going on here at The Unite Group!
In this newsletter: We tell you about Rob’s trip to the ISAME seminar, Network+ announce their next event – Networking at Leila Lilly’s, we attended Inflo‘s global gathering, we offer a FREE webinar to our customers, Meet our new team members, and learn more about our hosted telephone system.
To read The Unite Group’s February Monthly Newsletter, click on the image below!
We’re back again with our monthly newsletter to keep you up to date with everything that has been going on here at The Unite Group!
In this newsletter: We tell you about our exciting trips to Microsoft HQ, Network+ announce their next event – Spring into Networking, we spotlight our client Medsolve, we offer a FREE webinar to our customers, share the benefits of Microsoft 365 security & explain the advantages of pay per click marketing.
To read The Unite Group’s February Monthly Newsletter, click on the image below!
Here at The Unite Group, we join the celebrations of National Apprenticeship week. Our directors here are advocates of this method into work. Gaining hands-on experience is best in our eyes. Especially for the industry we are in. Of course, the technical knowledge must back this up. Which is why apprenticeships work so well!
Over the past 10 years, we have had many apprentices who have gone on to progress to more experienced roles within our company. In this blog, we introduce you to 4 members of our team who joined us on an apprenticeship. Sharing what they get up to now within our team.
Ben – Project Team Leader
Ben joined us way back in 2011. Gaining a Diploma in professional competence for IT & Telecoms professionals City & Guilds 7540 Level 3 Certificate in ICT Systems & Principles for Advanced apprenticeships.
Ben is our longest-standing employee, being with us right from the start. Ben over the last 11 years has progressed through our company and is now in a senior role. Following Ben’s apprenticeship completion. He then moved into a Customer Service Technician role. Ben was in this role for 7 years. Gaining experience being on customer sites and putting his knowledge from his apprenticeship into action. Following this, Ben was promoted to Senior Service Technician. Ben spent 4 years in this role. Managing our team of engineers and advancing not only his technical knowledge but also his management skills. Ben has grown to be a fantastic leader for our team of engineers. Which has led to his more recent promotion to Project Team Leader. This role means Ben works closely with the directors to manage customer projects.
Ben is a very valued member of our team and we look forward to seeing Ben thrive in his new role!
Rob – Senior Service Engineer
Likewise, Rob also joined us on an apprenticeship scheme back in 2016. Having completed a foundation degree apprenticeship in Science (Level 5) in Network and Security Technologies. He has since advanced into a Senior Service Engineer role. Rob works very closely with Ben on our larger projects which allows him to best utilise his extensive technical knowledge. Rob spends most of his day out of the office providing support and great customer service on-site. More recently, Rob has become a qualified Cyber Essentials Assessor. Meaning he can guide our customers throughout the certification as well as awarding certifications. Soon Rob will be attending the IASME event in London to further expand his cybersecurity knowledge.
We look forward to hearing all about his trip & the knowledge he will be able to pass on to our customers from it!
Jack – Helpdesk Engineer
Jack then joined us in 2018. Having completed an apprenticeship in Infrastructure Technician as a Level 3 certification. From there Jack then moved into a Helpdesk Engineer role. Jack is a really valued member of our Helpdesk team and we frequently receive excellent feedback from our customers about their service from him. Over the past 4 years, Jack has really come out of his shell and this is reflected in his role. Moving forwards, Jack is going to begin working more closely with the Projects Team to further advance his technical knowledge.
We look forward to seeing Jack continue to expand upon his extensive existing knowledge to help our customers further.
Carl – Helpdesk Apprentice
Carl is our most recent apprentice. Having joined us in November, he is at the start of his apprenticeship journey. Carl is currently completing a Level 3 Information Communications Technician – Azure Cloud Support Specialist apprenticeship. Carl is really beginning to find his feet within the Helpdesk team. His knowledge is growing every week and it is great to see him able to jump in with our team to solve any issues our customers may experience.
We look forward in the future to sharing Carl’s success and where his journey takes him within our company.
Here at The Unite Group, we use this week to celebrate our apprentices and those who have come from such a scheme. Apprenticeships are a great opportunity for practical learners and a good route into the technology sector. This week we join the nation in celebrating the positive impact they make on communities, businesses, and the wider economy. In the future, we look forward to welcoming more apprentices to our ever-expanding team!
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