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  • How can The Unite Group prevent and detect your IT issues?

    How can The Unite Group prevent and detect your IT issues?

    Here at The Unite Group we know that your IT Systems need to be dependable as to meet your business needs. That is why as part of our IT Management and Support services we work to both prevent and detect any IT issues that could disrupt your business.

    Expert Engineers

    We have a team of experienced engineers available from 8.30am until 5.00pm ready to provide IT support over the phone or on-site. Our engineers provide you the highest standard of service and undergo continuous professional development. This ensures that all advice given is up to date, as is our technology.

    Monitoring Systems

    We use clever monitoring software meaning in most cases we can be aware of IT issues before you even realise. Our computers work around the clock, scanning your systems to look for and iron out any potential snags.

    We will start work to fix these and keep you operational in the background meaning we are always one step ahead!

    So, while you are working, sleeping, or enjoying your well-earned time off, we’re busy in the background making sure your kit runs as glitch-free as possible. This means most issues are resolved without you even having to call us.

    However, if you do need help it is as easy as giving us a call and raising a ticket. Our Help Desk Engineers are here to help remotely and see it through to completion.

    Proactive Management

    As part of our IT Management and Support services we also work to prevent IT issues from happening, not just detect them. This means we maintain and monitor your IT systems to prevent issues. This involves regularly updating applications in the background and patching hardware and software to fix vulnerabilities.

    We also make sure to have out of hours planned maintenance to keep your devices up to date and protected. As part of our strategy and planning meetings we will also use our cyber security expertise to safeguard your business.

    Remote Access

    When issues do arise with your IT systems, like those pesky problems that cannot be troubleshooted over the phone, our engineers can remotely access your IT systems. Allowing them to fix issues with little down time when you need it most.

    Site Visits

    We offer 24/7 support with site visits included in your monthly cost. This means you can be certain that one of our expert engineers will jump in their van and head to your site to fix any IT issues.

    If you are considering outsourcing your Managed IT Services, you can receive full-service IT support from The Unite Group. Enquire today on 0191 466 1050 or email us on info@theunitegroup.co.uk.

  • The Unite Group’s Top Tips for Cyber Security

    The Unite Group’s Top Tips for Cyber Security

    cyber security

    Cyber Security is at the core of everything that we do at The Unite Group.

    Protecting and securing your data is a priority, and we have a number of solutions for this when outsourcing your IT with The Unite Group.

    We understand that not everyone can be an expert in cyber security, so we have put together our top tips on how to keep your data secure.

    1. Keep your software up to date.

    Outdated software and applications are easier to hack into, one way to avoid this is by turning on automatic updates on your devices and desktop web browser. It is also essential that you update your plug ins too! Many harmful malware attacks take advantage of software vulnerabilities, often in common applications such as operating systems and browsers. View software updates as an essential to protect the cyber security of your business.

    • Make use of anti-virus protection and firewall.

    Anti-virus protection is a great solution to prevent malicious attacks, the protection blocks malware and other malicious viruses from entering your device. The software acts as a cyber security mechanism by scanning, spotting, and inhibiting potential viruses from entering the system. Whereas a firewall filters the traffic that is directed to your website and filters out hackers and viruses. A firewall acts as a barrier protecting your system from potential threats.

    • Use strong passwords.

    Having a strong password prevents hackers and scammers from accessing your accounts and confidential information. It is suggested to have a password between 8 and 64 characters which includes uppercase and lowercase letters, numbers and special characters. Make sure your password is easy to remember, but don’t leave any hints online. It is recommended that your password is changed at least once a year.

    • Use two factor or multi-factor authentication.

    Two-factor or multi-factor authentication adds layers of cyber security to the standard password. Two-factor authentication requires you to enter an additional passcode to identify the user. Whereas multi-factor requires you to enter two additional methods of authentication. A hacker may be able to access your password, but by having additional methods this prevents them from accessing your confidential information.

    • Be aware of scams.

    Do not open emails from someone that you don’t know, don’t click on any suspicious links. Always be weary of where emails have come from and check for any errors in emails that you receive. If you receive an email or text asking for confidential information, do not respond and delete the email and text.

    • Protect sensitive personal identifiable information (PII).

    Any information such as your mobile number, email address and location details should be kept private or only shared with those that you trust on social media. You can make your social media accounts private so that only your family and friends see your private information.

    • Back-up your data regularly.

    This is often overlooked due to time constraints; however, IT managers recommend keeping three copies of your data, on two different types of media and one copy in the cloud.

    Cyber security is a priority in the workplace because your working day relies on your data being secure and protected through the likes of antivirus software and data replication. Here at The Unite Group, we aim to ensure that your data is protected. Our engineers undergo regular cyber security training to make sure they are equipped to tackle and prevent any cyber security issues that may arise.

    If you are interested in outsourcing your Managed IT Services to The Unite Group, then give us a call today on 0191 466 1050 or email us on info@theunitegroup.co.uk.

  • Outsource your full service IT support with The Unite Group.

    Outsource your full service IT support with The Unite Group.

    Do you have an in-house IT team? Here at The Unite Group, we have a friendly team of Engineers trained in IT and Communications who can provide full service IT support for your business.

    We provide IT and Communications to SMEs (small to medium enterprises) and act as your IT team for your business.

    If you are a business owner or IT manager who requires expert knowledge and advice regarding their IT, then The Unite Group are here to provide your company with full service IT support.

    We understand that as a business, you must effectively manage the cost and performance of your IT services.

    In-house vs Outsourced

    Is it better to outsource or have an in-house IT team?

    For some companies, having an in-house IT team is beneficial. This may include an IT department or specialist who works on-site.

    A benefit to having an in-house IT team is that they will be fully aware of your business’ goals and objectives.

    However, having an in-house IT team comes with a substantial cost. Overheads will include a salary, recruitment, training, and equipment costs.

    As well as this, holiday and sickness pay are other factors.

    Outsourcing with The Unite Group

    When outsourcing , your IT is kept running by an external team remotely.

    Our team at The Unite Group make outsourcing your IT feel like it is in house with our full service IT support.

    Our remote management software allows us to access your employees’ devices to solve any problems from our secure network.

    Once we have onboarded a new client, 95% of our support can be undertaken remotely via a Service Desk (infinitygroup.co.uk).

    When receiving full service IT support from The Unite Group, you also receive day-to-day IT support, Proactive Management and Strategy and Planning.

    During the onboarding process we discuss your company’s objectives and requirements to ensure the migration strategy fits the needs of your business.

    The Unite Group provide fast, reliable 24/7 full service IT support eliminating the need for an in-house IT team.

    As well as remote support, we include continuous updates and on-site visits included in your plan.

    In the background, we run troubleshooting to prevent any issues from occurring, increasing the reliability of our full service IT support.

    We understand that investing in your IT comes at a cost. However our full service IT support is charged at a monthly cost and per user rather than device.

    Since the pandemic, workplaces require flexibility and mobility when it comes to work, therefore your employees may use a mobile, PC and laptop.

    By charging per user rather than device, we save your company a substantial amount of money.

    By outsourcing your managed IT services to The Unite Group we can reduce your in-house overheads and increase your IT efficiency at an affordable, monthly cost.

    If you are considering outsourcing your Managed IT Services, you can receive full service IT support from The Unite Group. Enquire today on 0191 466 1050 or email us on info@theunitegroup.co.uk.

  • Why is The Unite Group the IT Support Services Provider for you?

    Why is The Unite Group the IT Support Services Provider for you?

    IT Support Services Provider

    Managed IT Services involve the outsourcing of your business’ IT structure and management to a third party. Like us here at The Unite Group. There are many benefits to this but why should you choose The Unite Group as your IT Support Services Provider?

    We know that your IT Systems need to be reliable. They need to meet your business needs and more importantly, they need to be cost-effective. Information technology (IT) services are services used by organizations to create, manage, and deliver information, next to assisting with other business functions (statista.com).

    Expert Knowledge and Advice

    Here at The Unite Group, we understand how important it is for you and your staff to feel confident in their IT Support Services Provider. That’s why our team of experienced engineers undergo continuous professional development ensuring that no matter the query they are always best prepared with the most up to date technical knowledge. Ensuring we provide you with the highest standard of service possible.

    Cost-Effective

    When you outsource your Managed IT Services to The Unite Group, you are working with a company who understands the balance of cost and a quality service. We provide an excellent service but split the cost into monthly payments so that your IT services are managed at an affordable cost.

    Another main benefit is that we charge per user rather than device. At The Unite Group, we understand that flexibility and mobility is a priority in the workplace. Your employees may use a number of devices from mobiles to laptops to PCs. By charging per user, we save your company a mass amount of revenue, allowing us to be a cost-effective yet reliable IT Support Services Provider.

    Secure Your Data

    Your company’s data is at the core of what you do. If your business was to go offline, we have backup solutions to maintain its operations while restoring your data. Our engineers undergo regular Cyber Security training, ensuring our capability to address any challenges that may arise. Through replication with The Unite Group, your business is comprehensively covered and prepared to tackle any disruptions.

    The Unite Group are Microsoft Partners, which means that your Microsoft licenses will be managed by fully qualified engineers. Here at The Unite Group, we can support your business to move to Microsoft 365. We understand that each business has different requirements. Therefore we will make sure our customers pick the appropriate package for their business’ needs.

    Strategic Planning

    The Unite Group strives to plan our IT services according to your business goals and needs. We take into account your timescales and cost planning when developing a business plan. We conduct quarterly review meetings where we discuss your services and identify areas for improvement. Our engineers undergo training in Cyber Security, ensuring they are fully equipped to safeguard your business. This makes The Unite Group a trustworthy IT Support Services Provider.

    Just a Phone Call Away

    The team are on hand to answer any of your queries between the hours on 8:30am until 5:00pm to provide IT support via phone call or on site where required. Our Help Desk Engineers can remotely access your IT and can troubleshoot any issues that may arise with little downtime. We also offer out of hours working for our customers where required.

    Keep your Business Running Smoothly

    The Unite Group are the IT Support Services Provider that can keep your business running smoothly when your attention is elsewhere. We ensure this by providing daily IT support, Proactive Management and Strategic Planning. Making sure that the service we provide caters to your business’ needs. As well as adapting to any changes with little downtime

    If you are looking for an IT Support Services Provider, then why not give us a call on 0191 466 1050.