Our June Newsletter is here to give you an insight into everything that has been going on here at The Unite Group over the past month.
In this newsletter: We sponsored the Grace House Golf Day, Network+ announce their next networking event, some of our Cyber Security Experts attend the ISAME Regional Meeting, we introduce you to our latest team member, we offer a FREE webinar to our customers, and learn more about operator connect for Microsoft Teams.
To read The Unite Group’s June Monthly Newsletter, click on the image below!
We introduce you to our latest team member, Morgan. Morgan joined our team last month with previous experience as a support desk engineer. He has fitted into the team perfectly and recently lead a team representing The Unite Group at the Grace House Golf Day.
We recently had a chat with Morgan to find out a bit more about him and his role…
Growing up, what did you want to be?
Growing up, I always wanted to be a footballer or a journalist reporting on sports. Unfortunately, that didn’t work out but I had a keen interest in IT which is how I landed my first role in the industry.
What is your role at The Unite Group and how did you end up where you are now?
My role at The Unite Group is as a Helpdesk Engineer. In my role, I work with the helpdesk team to resolve any technical issues our customers may face. This is perfect to best utilise my skillset as I have worked in technical support for over 5 years. Following my studies of IT at both GCSE & A-Level. I recently was offered the opportunity to join The Unite Group and I am enjoying my time here so far!
What does a typical day look like at The Unite Group?
A typical day in my role involves me working on multiple tickets from our clients with specific issues. Which I then investigate thoroughly in order to find the best possible solution to make sure the client is satisfied. This entails contacting our clients and working with them to ensure that their technology works to their specific needs.
What is your most and least favorite part of the job?
My favorite part of the job has got to be working with the helpdesk team to find solutions to each client’s specific issue. It’s a great feeling to be able to go back to a client and let them know we’ve resolved their issues promptly. Limiting the effect it has on their role.
My least favorite part of the job is when Social+ asks me to participate in a TikTok and I haven’t had a haircut!
What is your greatest achievement?
My greatest achievement has got to be being a TikTok celebrity on the Social + account. Myself, Jack H & Jack P have been taking part in a few lately and we’re sure it’ll not be long before we’re going viral!
Where do you see yourself in 10 years’ time?
In 10 years’ time, I see myself hopefully living in the Maldives retired after winning the EuroMillions. If that fails, I hope to progress within the industry and continue to grow my technical knowledge.
How do you unwind outside of work?
Outside of work, I enjoy playing sports such as football and golf on the regular. I recently joined Paul on the Grace House Golf Day leading a team for The Unite Group. It was a great day and we raised lots for the charity! I look forward to hopefully attending more golf days for The Unite Group in the future.
If you would like to learn more about how Morgan and The Unite Group can help you with your business technology needs, call us on, 0191 466 1050 or email us at info@theunitegroup.co.uk. Our team would be happy to discuss how our services could improve your company’s efficiency and take the headache of tech away from you.
Has Morgan or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!
In this blog, we introduce you to Nic. Nic is one of our Project Engineers here at The Unite Group. Nic is the newest member of our team, having been with us for a little over a month. Nic spends a lot of his time out of the office, on our customer sites. Continue reading to learn more about Nic and his role here at The Unite Group.
Growing up, what did you want to be?
Growing up I always wanted to be a commercial pilot for an airline.
What is your role at The Unite Group and how did you end up where you are now?
My role here at The Unite Group is a Project Engineer. I have worked for a few companies since starting my career, first as a Service Desk Analyst before progressing to 2nd Line Support and then most recently I worked as an Operations Engineer for a SaaS company before going travelling through Asia for the latter half of 2022.
What does a typical day look like at The Unite Group?
So far during my time at The Unite Group, my days have varied a lot. Between working on projects in the office such as building new servers. As well as, remotely supporting customers with issues. I also have been getting out on site to onboard new customers and deliver projects. So it’s fair to say no two days have been the same since I started at The Unite Group just over a month ago.
What is your most and least favourite part of the job?
This is a tricky one to answer! Since I have been here just over a month, I will reserve judgement for now 🤐
What is your greatest achievement?
My greatest achievement is actually still pending. But I have been working towards my private pilot’s license over the past couple of years. I will hopefully be completing it this summer. When this happens it will definitely be my biggest achievement!
What is the best piece of advice you’ve been given?
The best piece of advice I have been given is to take pride in what you do and try your best! I think this has helped me progress throughout my career.
Where do you see yourself in 10 years’ time?
I have not yet fully decided what I want to specialise in. However, I do know that I would like to be working in the cloud space, potentially either in Platform Engineering or as a Solutions Architect. So in 10 years’ time, I picture myself working in one of those areas.
How do you unwind outside of work?
Outside of work I enjoy going karting regularly with a friend. Also, more recently I have taken up hiking. I have climbed some local hills in Northumberland and Yorkshire. Moreover, since I enjoy travelling and visiting new places in general I have also been learning Spanish in my free time to help me on future adventures.
Nic has fit into our team here at The Unite Group perfectly and has really hit the ground running. He is an asset to the projects team and we look forward to seeing him progress within his role with us.
If you would like to learn more about how Nic and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.
Has Nic or another member of our team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received! We’d love to hear your feedback.
We’re back again with our monthly newsletter to keep you up to date with everything that has been going on here at The Unite Group!
In this newsletter: We tell you about Rob’s trip to the ISAME seminar, Network+ announce their next event – Networking at Leila Lilly’s, we attended Inflo‘s global gathering, we offer a FREE webinar to our customers, Meet our new team members, and learn more about our hosted telephone system.
To read The Unite Group’s February Monthly Newsletter, click on the image below!
Here at The Unite Group, we join the celebrations of National Apprenticeship week. Our directors here are advocates of this method into work. Gaining hands-on experience is best in our eyes. Especially for the industry we are in. Of course, the technical knowledge must back this up. Which is why apprenticeships work so well!
Over the past 10 years, we have had many apprentices who have gone on to progress to more experienced roles within our company. In this blog, we introduce you to 4 members of our team who joined us on an apprenticeship. Sharing what they get up to now within our team.
Ben – Project Team Leader
Ben joined us way back in 2011. Gaining a Diploma in professional competence for IT & Telecoms professionals City & Guilds 7540 Level 3 Certificate in ICT Systems & Principles for Advanced apprenticeships.
Ben is our longest-standing employee, being with us right from the start. Ben over the last 11 years has progressed through our company and is now in a senior role. Following Ben’s apprenticeship completion. He then moved into a Customer Service Technician role. Ben was in this role for 7 years. Gaining experience being on customer sites and putting his knowledge from his apprenticeship into action. Following this, Ben was promoted to Senior Service Technician. Ben spent 4 years in this role. Managing our team of engineers and advancing not only his technical knowledge but also his management skills. Ben has grown to be a fantastic leader for our team of engineers. Which has led to his more recent promotion to Project Team Leader. This role means Ben works closely with the directors to manage customer projects.
Ben is a very valued member of our team and we look forward to seeing Ben thrive in his new role!
Rob – Senior Service Engineer
Likewise, Rob also joined us on an apprenticeship scheme back in 2016. Having completed a foundation degree apprenticeship in Science (Level 5) in Network and Security Technologies. He has since advanced into a Senior Service Engineer role. Rob works very closely with Ben on our larger projects which allows him to best utilise his extensive technical knowledge. Rob spends most of his day out of the office providing support and great customer service on-site. More recently, Rob has become a qualified Cyber Essentials Assessor. Meaning he can guide our customers throughout the certification as well as awarding certifications. Soon Rob will be attending the IASME event in London to further expand his cybersecurity knowledge.
We look forward to hearing all about his trip & the knowledge he will be able to pass on to our customers from it!
Jack – Helpdesk Engineer
Jack then joined us in 2018. Having completed an apprenticeship in Infrastructure Technician as a Level 3 certification. From there Jack then moved into a Helpdesk Engineer role. Jack is a really valued member of our Helpdesk team and we frequently receive excellent feedback from our customers about their service from him. Over the past 4 years, Jack has really come out of his shell and this is reflected in his role. Moving forwards, Jack is going to begin working more closely with the Projects Team to further advance his technical knowledge.
We look forward to seeing Jack continue to expand upon his extensive existing knowledge to help our customers further.
Carl – Helpdesk Apprentice
Carl is our most recent apprentice. Having joined us in November, he is at the start of his apprenticeship journey. Carl is currently completing a Level 3 Information Communications Technician – Azure Cloud Support Specialist apprenticeship. Carl is really beginning to find his feet within the Helpdesk team. His knowledge is growing every week and it is great to see him able to jump in with our team to solve any issues our customers may experience.
We look forward in the future to sharing Carl’s success and where his journey takes him within our company.
Here at The Unite Group, we use this week to celebrate our apprentices and those who have come from such a scheme. Apprenticeships are a great opportunity for practical learners and a good route into the technology sector. This week we join the nation in celebrating the positive impact they make on communities, businesses, and the wider economy. In the future, we look forward to welcoming more apprentices to our ever-expanding team!
Carl is our newest member of our team here at The Unite Group. Having joined us just before Christmas. Carl has joined us on an apprenticeship. He will work closely alongside Chris, our helpdesk manager as well as the other helpdesk engineers.
We recently had a chat with Carl to find out a bit more about him as well as his role at The Unite Group…
Growing up, what did you want to be?
Growing up I wasn’t sure what I wanted to be. I thought I wanted to make video games but wasn’t sure if that was the industry I wanted to be a part of.
I went to college and university where I studied game-making. By the end of it, I decided that wasn’t the career for me. I then looked into apprenticeships and this seemed a good path for me.
What is your role at The Unite Group and how did you end up where you are now?
In November 2022, I applied for an apprenticeship with The Unite Group. From there I was lucky enough to start my role on the 6th December. My role is here a helpdesk apprentice. This entails talking to customers and helping them with any technical problems they may encounter. From there creating tickets and fixing issues that arise remotely.
What does a typical day look like at The Unite Group?
With being on an apprenticeship scheme I have specific modules to work through. So currently my time is balanced between completing this work, training with some of the team on newer aspects of my role as well as taking calls from customers. Offering them support with any problems they have or escalating them on to the team.
What is your most and least favorite part of the job?
It’s hard to say at the moment with being so new in the role I am just finding my feet. I think as I build in confidence I will be able to work out the areas I enjoy the most. But it is always great to be able to resolve an issue a customer calls up with.
What is your greatest achievement?
When I was younger, I was a part of the cadets. During this time I took part in the coast-to-coast bike ride. This challenge starts in Whitehaven and finishes in Tynemouth. It took 3 days to complete but was a huge accomplishment. Therefore, this is something I am still very proud of.
What is the best piece of advice you’ve been given?
The best piece of advice that I have been given was from my late grandfather, to make your life easier try to look at the positives of everything.
Where do you see yourself in 10 years’ time?
Within the next 10 years, I hope I will have worked my way up the ladder in the IT industry. This apprenticeship is just the start of my career in IT.
Outside of work, I would also really like to learn to drive. As well as this, within the next 10 years I hope to also own my own house.
How do you unwind outside of work?
When outside of work I like to unwind by playing games. I also enjoy watching movies and TV shows. Alongside this, I practice Kendo once a week.
If you would like to learn more about how Carl and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.
Has Carl or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!
In continuation of our Meet The Team blog series, we introduce you to Jack. Jack is one of our Helpdesk Engineers here at The Unite Group. Jack is the newest member of our team having started with us just a few weeks ago. He has settled in great and we can’t wait for our customers to get to know him a bit better!
We recently had a chat with Jack to find out a bit more about him and the role he will be undertaking here at The Unite Group…
Growing up, what did you want to be?
It’s a little unorthodox, but I wanted to move to Scotland when I was 16, be a footballer during the day and work in a Kebab shop during the night. I think the footballer hope is long gone, but I still might end up making Kebab wraps on the Bigg Market one day.
What is your role at The Unite Group and how did you end up where you are now?
My role is as a Helpdesk Engineer. This means I mainly work alongside Chris & Jack Hutchinson. I ended up where I am now due to always having an interest in IT. As well as having the willingness to learn about the many different aspects of IT.
What does a typical day look like at The Unite Group?
I think like everyone has said previously there isn’t really a ‘typical’ day in the office here at The Unite Group. Each day brings new challenges and obstacles to overcome which always keeps you on your toes.
What is your most and least favourite part of the job?
My favourite part of the job is definitely being able to help users resolve issues and being able to interact and communicate with them while resolving their issues. It’s always nice to have a little chat with new people.
I’d say my least favourite part of the job is Lidl being next door! I’ve already started eating too much from the bakery and it’s not looking good for my waistline…
What is your greatest achievement?
I would say my greatest achievement to date is learning to be myself and getting over my fear of meeting new people. This has allowed me to make new friends and fit into new environments much easier.
What is the best piece of advice you’ve been given?
The best piece of advice I have been given is to set lots of small achievable goals rather than setting one huge goal that is lightyears away. I think this helps to keep me motivated by seeing achievements along the way.
Where do you see yourself in 10 years’ time?
In 10 years’ time, in an ideal world, I’d like to be on a beach in the Maldives. Realistically, I’d hope to be further advanced in my career. I’d also like to hopefully have a house and just be happy with life really.
How do you unwind outside of work?
I usually either play football or go to the gym. I also really enjoy going out for different types of food or going to the cinema. Unfortunately, I have a partner who is a picky eater and hates the cinema so I usually just eat at restaurants that I’m told to and watch movies at home…
If you would like to learn more about how Jack and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.
Has Jack or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!
In continuation of our Meet The Team blog series, we introduce you to Paul. Paul is our Sales Director here at The Unite Group having started The Unite Group back in 2009. Paul is often out networking and usually finds a way for it to be on the golf course!
We recently had a chat with him to find out a bit more about the role he plays here at The Unite Group and what you can expect from a typical day in Paul’s life…
Growing up, what did you want to be?
Growing up, I wanted to be a professional footballer or a golfer! Ability unfortunately got in the way of either becoming a reality!! I have always had an interest in technology so I guess my 3rd choice has turned out ok! Still practicing the golf as much as possible you never know might make the senior tour yet!!
What is your role at The Unite Group and how did you end up where you are now?
My role here at The Unite Group is the Sales Director. I have worked in technology since leaving school but really enjoy meeting new and current customers and developing our ongoing strategy with the marketing team. So I guess I have the perfect job!
What does a typical day look like at The Unite Group?
In one word a typical day here at The Unite Group is busy! There is always a buzz in the office. We are very lucky to have a great hardworking team who are always customer focused and give 100%. This makes the busy days so much easier!
I also run the FORE biz Newcastle group so I am lucky enough that golf is part of my working day every few weeks. It’s great to network with such a good group of business owners and FORE biz opens opportunities nationwide.
What is your most and least favourite part of the job?
My favorite part of the job is always providing a solution that I know will make a difference to our customers. It’s very rewarding to be able to efficiently and cost-efficiently fix the problems customers have sometimes been facing for years.
My least favourite part of the job however has got to be paperwork of any kind!
What is your greatest achievement?
My greatest achievement has got to be that I once made two holes in one at golf in a 2 week period! I have not been even close to getting another one since!
What is the best piece of advice you’ve been given?
Believe in yourself and be confident, everyone has self-doubts and it’s normal to feel that way.
This has been very relevant over the last 13 years as there have been times myself & Callum have had to take big leaps to grow The Unite Group and without self-belief, it would have never worked!
Where do you see yourself in 10 years’ time?
In 10 years’ time, I see myself hopefully winding down a little and traveling to some of the places on my wish list. I would love to try and see as much of the world as possible with my wife Lorraine.
How do you unwind outside of work?
It’s well known I like a round of golf or two!! So outside of work, you will often find me on the golf course. I am a member at Backworth however I love to visit other courses too as often as possible.
If you would like to learn more about how our Sales Director Paul and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.
Here we are again with our monthly newsletter! As The Unite Group we love keeping our customers up to date with the latest deals, tips, industry news as well as what our fantastic team are getting up to! Read our September issue to see what we have got up to in the past month!
In this newsletter: We attended the Network+ Back to Networking event, we welcome Craig to our team, we share the upcoming Expos we will be attending, share info about the Cyber Essentials scheme, share the the next Network+ event & have a special offer from the Social+ team for all our customers!
To read The Unite Group’s September Monthly Newsletter, click on the image below!
In continuation of our Meet The Team blog series, we are excited to introduce you to Craig. Craig is the newest member of the team here at The Unite Group having started working with us just a few weeks ago. Craig has settled into our team greatly and always brings a sense of positivity to the office!
We recently had a chat with him to find out a bit more about Craig and the role he will be undertaking here at The Unite Group…
Growing up, what did you want to be?
Growing up, I always wanted to be a soldier. I spent 4 years in the South African Defense Force as an operational medic. I thoroughly enjoyed serving my country, and I am very proud of this.
What is your role at The Unite Group and how did you end up where you are now?
My role here at The Unite Group is a Systems Administrator, it’s a new role but I have worked in IT for almost 30 years now.
I started in sales at an IT retailer after leaving the military. From there I quickly progressed to completing my MCSE on Windows NT, and joined Siemens as a network administrator. I then worked in Saudi Arabia for ARAMCO oil company supporting their knowledge management system. Thereafter, I worked in Botswana for their largest mining contractor as their general manager. We mined Nicol 24/7 and we also built asphalt roads for the government. Back in 2018, I emigrated from South Africa to the United Kingdom with my wife and son.
I have thoroughly enjoyed my time in the United Kingdom, and I am overjoyed to be working with such a brilliant team here at The Unite Group. I also enjoy working with people, and I enjoy working in a team. As a team, we are always on hand to jump on and help one another when needed! I also take great pride in providing solutions to make our customers’ lives easier.
What does a typical day look like at The Unite Group?
My typical day is busy and we always start off with a laugh and a cup of coffee. My main role is to work closely with Mike and Dean on researching and planning projects for our customers. Alongside this, I offer tech support and help wherever I can. I am also working on some very interesting projects, and I want to see our customers pleased with the outstanding service we offer.
What is your most and least favourite part of the job?
My favourite part of the job has got to be working with people, supplying solutions to customers, and keeping my brain active. I can’t say I have any negatives. I always try to be positive about everything in life.
What is your greatest achievement?
My greatest achievement is stopping smoking cigarettes after 35 years, stopping alcohol, and losing 50 pounds by going back to the gym 6 days a week. I am fit now and have never felt better in my life. This has helped tremendously with focusing, and just being accepted into The Unite Group is a massive achievement.
What is the best piece of advice you’ve been given?
The greatest piece of advice I have ever been given is to “never burn your bridges”.
Where do you see yourself in 10 years’ time?
In 10 years time, I see myself as a success contributing to the success of this company and my team. I want The Unite Group to be successful, and I want to be part of that.
How do you unwind outside of work?
Outside of work, I like to go fishing, you can often find me at some of our beautiful locations like Derwent Reservoir. Also, I enjoy exploring, and being new to the North East there are so many wonderful places to explore, I have not even seen a fraction of them.
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