We’re back with our monthly Newsletter to keep you up-to-date with everything that has been going on here at The Unite Group throughout the past month.
In this newsletter: Flipping to Glory – our client North East Gymnastics Academy becomes British Champions, Network+ announces their next networking event, we spotlight our client Mistral House, our Digital Marketing team visit Michelangelo’s for a content day, we offer a FREE webinar to our customers, and learn more about how to elevate your teams communication & collaboration.
To read The Unite Group’s August Monthly Newsletter, click on the image below!
Here it is, our July Newsletter to give you an insight into everything that has been going on here at The Unite Group over the past month.
In this newsletter: We Are United! We join the Newcastle United Executive Club, Network+ announce their next networking event, we spotlight our client LD:North East, we introduce you to our latest team member, we offer a FREE webinar to our customers, and learn more about Search Engine Optimisation (SEO).
To read The Unite Group’s July Monthly Newsletter, click on the image below!
We introduce you to our latest member of the team, Cassandra. Cassandra has joined our sales team as one of our Customer Account Managers. She has fit into the team perfectly and has had a great response from many of our clients here at The Unite Group.
We recently had a chat with Cassandra to find out a bit more about her and her role…
Growing up, what did you want to be?
From studying Art and Design at college at the age of 18, I was always interested in creative hobbies and liked to sketch and doodle and had a good imagination with storytelling. I always dreamt about going into animation and working with creative people. The role I have landed in is slightly different to this, however, I am excited to see where this role takes me.
What is your role at The Unite Group and how did you end up where you are now?
My role with The Unite Group as a Client Account Manager is to develop relationships with existing and new clients. Provide high levels of customer service by reviewing their needs and understanding their business. Organising my own diary and face-to-face engagement. Promoting up-to-date information, advice, and guidance on all the company’s services and products. Sourcing new opportunities through networking and attending group memberships to raise the company’s profile.
I was looking for a new opportunity after recently being made redundant and was approached by The Unite Group after meeting and building a relationship with some of the team. I feel like I have finally found the right role for me and really excited for the future.
What does a typical day look like at The Unite Group?
My typical day at The Unite Group usually starts off with a team update, then planning the week ahead with appointments, making calls and sending emails, updating company systems, visiting clients, attending networking events, and updating social media with posts. No two days are the same and that’s what I love about my role!
What is your most and least favorite part of the job?
My favourite part of the job is meeting and talking to people as I find people very interesting. I love being able to help people and make an impact and learning new skills.
My least favourite is all the admin involved and all the systems to remember.
What is your greatest achievement?
My greatest achievement has got to be becoming a mother and raising my daughter into a caring thoughtful and polite young lady.
Where do you see yourself in 10 years’ time?
Within the next ten years, I want to travel around the world and experience new things to push myself out of my comfort zone. I also want to be successful in my job and live life to the full!
How do you unwind outside of work?
Outside of work, I like to keep fit by attending gym classes and going on long walks. I also enjoy socialising with friends. As well as going to music festivals.
If you would like to learn more about how Cassandra and The Unite Group can help you with your business technology needs, call us on, 0191 466 1050 or email us at info@theunitegroup.co.uk. Our team would be happy to discuss how our services could improve your company’s efficiency and take the headache of tech away from you.
Have you received great customer service from Cassandra or another member of our team recently? Why not leave us a Google review and let us know about the service you received!
Our June Newsletter is here to give you an insight into everything that has been going on here at The Unite Group over the past month.
In this newsletter: We sponsored the Grace House Golf Day, Network+ announce their next networking event, some of our Cyber Security Experts attend the ISAME Regional Meeting, we introduce you to our latest team member, we offer a FREE webinar to our customers, and learn more about operator connect for Microsoft Teams.
To read The Unite Group’s June Monthly Newsletter, click on the image below!
We introduce you to our latest team member, Morgan. Morgan joined our team last month with previous experience as a support desk engineer. He has fitted into the team perfectly and recently lead a team representing The Unite Group at the Grace House Golf Day.
We recently had a chat with Morgan to find out a bit more about him and his role…
Growing up, what did you want to be?
Growing up, I always wanted to be a footballer or a journalist reporting on sports. Unfortunately, that didn’t work out but I had a keen interest in IT which is how I landed my first role in the industry.
What is your role at The Unite Group and how did you end up where you are now?
My role at The Unite Group is as a Helpdesk Engineer. In my role, I work with the helpdesk team to resolve any technical issues our customers may face. This is perfect to best utilise my skillset as I have worked in technical support for over 5 years. Following my studies of IT at both GCSE & A-Level. I recently was offered the opportunity to join The Unite Group and I am enjoying my time here so far!
What does a typical day look like at The Unite Group?
A typical day in my role involves me working on multiple tickets from our clients with specific issues. Which I then investigate thoroughly in order to find the best possible solution to make sure the client is satisfied. This entails contacting our clients and working with them to ensure that their technology works to their specific needs.
What is your most and least favorite part of the job?
My favorite part of the job has got to be working with the helpdesk team to find solutions to each client’s specific issue. It’s a great feeling to be able to go back to a client and let them know we’ve resolved their issues promptly. Limiting the effect it has on their role.
My least favorite part of the job is when Social+ asks me to participate in a TikTok and I haven’t had a haircut!
What is your greatest achievement?
My greatest achievement has got to be being a TikTok celebrity on the Social + account. Myself, Jack H & Jack P have been taking part in a few lately and we’re sure it’ll not be long before we’re going viral!
Where do you see yourself in 10 years’ time?
In 10 years’ time, I see myself hopefully living in the Maldives retired after winning the EuroMillions. If that fails, I hope to progress within the industry and continue to grow my technical knowledge.
How do you unwind outside of work?
Outside of work, I enjoy playing sports such as football and golf on the regular. I recently joined Paul on the Grace House Golf Day leading a team for The Unite Group. It was a great day and we raised lots for the charity! I look forward to hopefully attending more golf days for The Unite Group in the future.
If you would like to learn more about how Morgan and The Unite Group can help you with your business technology needs, call us on, 0191 466 1050 or email us at info@theunitegroup.co.uk. Our team would be happy to discuss how our services could improve your company’s efficiency and take the headache of tech away from you.
Has Morgan or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!
Our May Newsletter is here to give you an insight into everything that has been going on here at The Unite Group over the past month.
In this newsletter: We cover Paul’s trip to Mallorca with Microsoft, Network+ announce their new networking events, we spotlight Social+ client Cooklaw Solicitors, share the exciting news about Grace House’s Golf Day, we offer a FREE webinar to our customers, and learn more about the full range of services we offer making us your complete technology solution.
To read The Unite Group’s May Monthly Newsletter, click on the image below!
In this blog, we introduce you to Nic. Nic is one of our Project Engineers here at The Unite Group. Nic is the newest member of our team, having been with us for a little over a month. Nic spends a lot of his time out of the office, on our customer sites. Continue reading to learn more about Nic and his role here at The Unite Group.
Growing up, what did you want to be?
Growing up I always wanted to be a commercial pilot for an airline.
What is your role at The Unite Group and how did you end up where you are now?
My role here at The Unite Group is a Project Engineer. I have worked for a few companies since starting my career, first as a Service Desk Analyst before progressing to 2nd Line Support and then most recently I worked as an Operations Engineer for a SaaS company before going travelling through Asia for the latter half of 2022.
What does a typical day look like at The Unite Group?
So far during my time at The Unite Group, my days have varied a lot. Between working on projects in the office such as building new servers. As well as, remotely supporting customers with issues. I also have been getting out on site to onboard new customers and deliver projects. So it’s fair to say no two days have been the same since I started at The Unite Group just over a month ago.
What is your most and least favourite part of the job?
This is a tricky one to answer! Since I have been here just over a month, I will reserve judgement for now 🤐
What is your greatest achievement?
My greatest achievement is actually still pending. But I have been working towards my private pilot’s license over the past couple of years. I will hopefully be completing it this summer. When this happens it will definitely be my biggest achievement!
What is the best piece of advice you’ve been given?
The best piece of advice I have been given is to take pride in what you do and try your best! I think this has helped me progress throughout my career.
Where do you see yourself in 10 years’ time?
I have not yet fully decided what I want to specialise in. However, I do know that I would like to be working in the cloud space, potentially either in Platform Engineering or as a Solutions Architect. So in 10 years’ time, I picture myself working in one of those areas.
How do you unwind outside of work?
Outside of work I enjoy going karting regularly with a friend. Also, more recently I have taken up hiking. I have climbed some local hills in Northumberland and Yorkshire. Moreover, since I enjoy travelling and visiting new places in general I have also been learning Spanish in my free time to help me on future adventures.
Nic has fit into our team here at The Unite Group perfectly and has really hit the ground running. He is an asset to the projects team and we look forward to seeing him progress within his role with us.
If you would like to learn more about how Nic and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.
Has Nic or another member of our team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received! We’d love to hear your feedback.
We’re back again with our monthly newsletter to keep you up to date with everything that has been going on here at The Unite Group!
In this newsletter: We tell you about our exciting trips to Microsoft HQ, Network+ announce their next event – Spring into Networking, we spotlight our client Medsolve, we offer a FREE webinar to our customers, share the benefits of Microsoft 365 security & explain the advantages of pay per click marketing.
To read The Unite Group’s February Monthly Newsletter, click on the image below!
What a great start to 2023 we have had here at The Unite Group!
In this newsletter: We celebrate New Year New Roles for some of our team, Network+ announce their next event – Lock & Key Networking, we spotlight our client Gavin Forster Photography, we offer a FREE webinar to our customers, share an opportunity to work for us & showcase some new products we are now offering!
To read The Unite Group’s January Monthly Newsletter, click on the image below!
Carl is our newest member of our team here at The Unite Group. Having joined us just before Christmas. Carl has joined us on an apprenticeship. He will work closely alongside Chris, our helpdesk manager as well as the other helpdesk engineers.
We recently had a chat with Carl to find out a bit more about him as well as his role at The Unite Group…
Growing up, what did you want to be?
Growing up I wasn’t sure what I wanted to be. I thought I wanted to make video games but wasn’t sure if that was the industry I wanted to be a part of.
I went to college and university where I studied game-making. By the end of it, I decided that wasn’t the career for me. I then looked into apprenticeships and this seemed a good path for me.
What is your role at The Unite Group and how did you end up where you are now?
In November 2022, I applied for an apprenticeship with The Unite Group. From there I was lucky enough to start my role on the 6th December. My role is here a helpdesk apprentice. This entails talking to customers and helping them with any technical problems they may encounter. From there creating tickets and fixing issues that arise remotely.
What does a typical day look like at The Unite Group?
With being on an apprenticeship scheme I have specific modules to work through. So currently my time is balanced between completing this work, training with some of the team on newer aspects of my role as well as taking calls from customers. Offering them support with any problems they have or escalating them on to the team.
What is your most and least favorite part of the job?
It’s hard to say at the moment with being so new in the role I am just finding my feet. I think as I build in confidence I will be able to work out the areas I enjoy the most. But it is always great to be able to resolve an issue a customer calls up with.
What is your greatest achievement?
When I was younger, I was a part of the cadets. During this time I took part in the coast-to-coast bike ride. This challenge starts in Whitehaven and finishes in Tynemouth. It took 3 days to complete but was a huge accomplishment. Therefore, this is something I am still very proud of.
What is the best piece of advice you’ve been given?
The best piece of advice that I have been given was from my late grandfather, to make your life easier try to look at the positives of everything.
Where do you see yourself in 10 years’ time?
Within the next 10 years, I hope I will have worked my way up the ladder in the IT industry. This apprenticeship is just the start of my career in IT.
Outside of work, I would also really like to learn to drive. As well as this, within the next 10 years I hope to also own my own house.
How do you unwind outside of work?
When outside of work I like to unwind by playing games. I also enjoy watching movies and TV shows. Alongside this, I practice Kendo once a week.
If you would like to learn more about how Carl and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.
Has Carl or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!
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