Tag: our team

  • Join us in supporting Norah’s North Pole!

    Join us in supporting Norah’s North Pole!

    Again this year, The Unite Group are proud to support Norah’s North Pole.

    What is Norah’s North Pole?

    Norah’s North Pole works right here in the North East. Providing a small sack of Christmas presents to those children who would go without. Over the past 6 years Norah’s North Pole has delivered 13,876 Santa sacks. This year we want to support them in delivering many more! The Norah’s North Pole elves work with schools and social teams. To ensure get Santa sacks to the most vulnerable children in the North East. They are not a charity just a family who wants to make a difference and sprinkle a little Christmas kindness.

    Many of the children only ask for basic things. Such as pyjamas or a packed lunch box to fit in with their peers at school. Norah’s North Pole provides these children with a small sack with gifts inside such as toys, a book, hats & gloves ect. These are gifted to the parents/carers of the children so that they can give them to the child on Christmas morning.

    Many children with difficult home lives will wake up this Christmas wondering if they’ve been naughty this year and that’s why Santa hasn’t been for them like he has for their friends at school! Here at The Unite Group, we can’t bear the thought of this. That is why this year we are not only donating gifts as well as our time packing Santa sacks at Norah’s North Pole but we are also becoming a drop-off point.

    Who does Norah’s North Pole support?

    Below we share some of the children’s stories that Norah’s North Pole will be supporting this year. All the stories of children are real within our region just with the names changed for anonymity.

    Amelia, aged 12. Two years ago Amelia lost her Mum to cancer. Since then Amelia’s Dad has struggled, he has sought help with alcohol addiction and feels like he is constantly letting Amelia down. Amelia is a bright girl who is far older than her years, she makes herself breakfast and dinner but says some weeks there is just enough money to do a food shop. Last year Amelia didn’t get anything for Christmas so she isn’t asking for anything this year.

    Tom, aged 4. Tom is a quiet, thoughtful little boy. He requires lots of reassurance from school staff and tells them that he is frightened of the dark. Tom has recently been removed from his parents’ care as his needs were being neglected. He talks about hiding under the stairs because he was frightened when his mam left him in the house by himself overnight. Tom likes to play with cars, trucks and trains and wants to ‘fix them when he’s bigger’.

    Benji, aged 5. Benji’s mum is dreading Christmas. She knows there won’t be enough money for Christmas presents as they are currently choosing if they need heating or food on a daily basis. His mam said Benji is the most gorgeous, caring and funny little boy. She just doesn’t want him to feel like he has been naughty which is why he didn’t get any presents, as that just isn’t true.

    How can you support this fantastic cause?

    If you would like to join us in supporting this fantastic cause please feel free to drop off gifts at our office.

    126 Great Lime Rd, Newcastle upon Tyne, NE12 6RU

    or

    donate via the Amazon list and have them delivered directly to the elves at Norah’s North Pole HQ – www.amazon.co.uk/hz/wishlist/ls/16AFIEH6S135K

    Please note all gifts must be brand new.

    Join us in helping to ensure every child wakes up to a gift from Santa this Christmas in our region!

  • November 2022 – Newsletter

    November 2022 – Newsletter

    We’ve had a super busy month here and we are excited to share with you what we’ve been getting up to! As The Unite Group we love keeping our customers up to date with the latest deals, tips, industry news as well as what our fantastic team are getting up to!

    In this newsletter: We attended The Business Show,  Network+ announce their next event – Cocktails & Candy Canes, we spotlight our client Turtle Enviro, we share our Cyber Essentials Packages, we have an exciting opportunity to join our team & explain how you can get involved in supporting Norah’s North Pole with us!

    To read The Unite Group’s November Monthly Newsletter, click on the image below!

    To be added to our mailing list drop us an email, info@theunitegroup.co.uk or to speak to our friendly team call us on, 0191 466 1050

  • A chat with Jack, our newest Helpdesk Engineers

    A chat with Jack, our newest Helpdesk Engineers

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    jack - helpdesk engineer

    In continuation of our Meet The Team blog series, we introduce you to Jack. Jack is one of our Helpdesk Engineers here at The Unite Group. Jack is the newest member of our team having started with us just a few weeks ago. He has settled in great and we can’t wait for our customers to get to know him a bit better!


    We recently had a chat with Jack to find out a bit more about him and the role he will be undertaking here at The Unite Group…

    Growing up, what did you want to be?

    It’s a little unorthodox, but I wanted to move to Scotland when I was 16, be a footballer during the day and work in a Kebab shop during the night. I think the footballer hope is long gone, but I still might end up making Kebab wraps on the Bigg Market one day.

    What is your role at The Unite Group and how did you end up where you are now?

    My role is as a Helpdesk Engineer. This means I mainly work alongside Chris & Jack Hutchinson. I ended up where I am now due to always having an interest in IT. As well as having the willingness to learn about the many different aspects of IT.

    What does a typical day look like at The Unite Group?

    I think like everyone has said previously there isn’t really a ‘typical’ day in the office here at The Unite Group. Each day brings new challenges and obstacles to overcome which always keeps you on your toes.

    What is your most and least favourite part of the job?

    My favourite part of the job is definitely being able to help users resolve issues and being able to interact and communicate with them while resolving their issues. It’s always nice to have a little chat with new people.

    I’d say my least favourite part of the job is Lidl being next door! I’ve already started eating too much from the bakery and it’s not looking good for my waistline…

    What is your greatest achievement?

    I would say my greatest achievement to date is learning to be myself and getting over my fear of meeting new people. This has allowed me to make new friends and fit into new environments much easier.

    What is the best piece of advice you’ve been given?

    The best piece of advice I have been given is to set lots of small achievable goals rather than setting one huge goal that is lightyears away. I think this helps to keep me motivated by seeing achievements along the way.

    Where do you see yourself in 10 years’ time?

    In 10 years’ time, in an ideal world, I’d like to be on a beach in the Maldives. Realistically, I’d hope to be further advanced in my career. I’d also like to hopefully have a house and just be happy with life really.

    How do you unwind outside of work?

    I usually either play football or go to the gym. I also really enjoy going out for different types of food or going to the cinema. Unfortunately, I have a partner who is a picky eater and hates the cinema so I usually just eat at restaurants that I’m told to and watch movies at home…

    If you would like to learn more about how Jack and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.

    Has Jack or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!

    https://g.page/r/CdjwcFG4AuwZEBM/review

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  • A chat with Paul, our Sales Director

    A chat with Paul, our Sales Director

    a chat with paul our sales director

    In continuation of our Meet The Team blog series, we introduce you to Paul. Paul is our Sales Director here at The Unite Group having started The Unite Group back in 2009. Paul is often out networking and usually finds a way for it to be on the golf course!


    We recently had a chat with him to find out a bit more about the role he plays here at The Unite Group and what you can expect from a typical day in Paul’s life…

    Growing up, what did you want to be?

    Growing up, I wanted to be a professional footballer or a golfer! Ability unfortunately got in the way of either becoming a reality!! I have always had an interest in technology so I guess my 3rd choice has turned out ok! Still practicing the golf as much as possible you never know might make the senior tour yet!!

    What is your role at The Unite Group and how did you end up where you are now?

    My role here at The Unite Group is the Sales Director. I have worked in technology since leaving school but really enjoy meeting new and current customers and developing our ongoing strategy with the marketing team. So I guess I have the perfect job!

    What does a typical day look like at The Unite Group?

    In one word a typical day here at The Unite Group is busy! There is always a buzz in the office. We are very lucky to have a great hardworking team who are always customer focused and give 100%. This makes the busy days so much easier!

    I also run the FORE biz Newcastle group so I am lucky enough that golf is part of my working day every few weeks. It’s great to network with such a good group of business owners and FORE biz opens opportunities nationwide.

    What is your most and least favourite part of the job?

    My favorite part of the job is always providing a solution that I know will make a difference to our customers. It’s very rewarding to be able to efficiently and cost-efficiently fix the problems customers have sometimes been facing for years.

    My least favourite part of the job however has got to be paperwork of any kind!

    What is your greatest achievement?

    My greatest achievement has got to be that I once made two holes in one at golf in a 2 week period! I have not been even close to getting another one since!

    What is the best piece of advice you’ve been given?

    Believe in yourself and be confident, everyone has self-doubts and it’s normal to feel that way.

    This has been very relevant over the last 13 years as there have been times myself & Callum have had to take big leaps to grow The Unite Group and without self-belief, it would have never worked!

    Where do you see yourself in 10 years’ time?

    In 10 years’ time, I see myself hopefully winding down a little and traveling to some of the places on my wish list. I would love to try and see as much of the world as possible with my wife Lorraine.

    How do you unwind outside of work?

    It’s well known I like a round of golf or two!! So outside of work, you will often find me on the golf course. I am a member at Backworth however I love to visit other courses too as often as possible.

    If you would like to learn more about how our Sales Director Paul and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.

  • September 2022 – Newsletter

    September 2022 – Newsletter

    Here we are again with our monthly newsletter! As The Unite Group we love keeping our customers up to date with the latest deals, tips, industry news as well as what our fantastic team are getting up to! Read our September issue to see what we have got up to in the past month!

    In this newsletter: We attended the Network+ Back to Networking event, we welcome Craig to our team, we share the upcoming Expos we will be attending, share info about the Cyber Essentials scheme, share the the next Network+ event & have a special offer from the Social+ team for all our customers!

    To read The Unite Group’s September Monthly Newsletter, click on the image below!

    To be added to our mailing list drop us an email, info@theunitegroup.co.uk or to speak to our friendly team call us on, 0191 466 1050

    september newsletter
  • A chat with Craig, our Systems Administrator

    A chat with Craig, our Systems Administrator

    craig mtt
    A chat with Craig, our systems admin

    In continuation of our Meet The Team blog series, we are excited to introduce you to Craig. Craig is the newest member of the team here at The Unite Group having started working with us just a few weeks ago. Craig has settled into our team greatly and always brings a sense of positivity to the office!


    We recently had a chat with him to find out a bit more about Craig and the role he will be undertaking here at The Unite Group…

    Growing up, what did you want to be?

    Growing up, I always wanted to be a soldier. I spent 4 years in the South African Defense Force as an operational medic. I thoroughly enjoyed serving my country, and I am very proud of this.

    What is your role at The Unite Group and how did you end up where you are now?

    My role here at The Unite Group is a Systems Administrator, it’s a new role but I have worked in IT for almost 30 years now.

    I started in sales at an IT retailer after leaving the military. From there I quickly progressed to completing my MCSE on Windows NT, and joined Siemens as a network administrator. I then worked in Saudi Arabia for ARAMCO oil company supporting their knowledge management system. Thereafter, I worked in Botswana for their largest mining contractor as their general manager. We mined Nicol 24/7 and we also built asphalt roads for the government. Back in 2018, I emigrated from South Africa to the United Kingdom with my wife and son.

    I have thoroughly enjoyed my time in the United Kingdom, and I am overjoyed to be working with such a brilliant team here at The Unite Group. I also enjoy working with people, and I enjoy working in a team. As a team, we are always on hand to jump on and help one another when needed! I also take great pride in providing solutions to make our customers’ lives easier.

    What does a typical day look like at The Unite Group?

    My typical day is busy and we always start off with a laugh and a cup of coffee. My main role is to work closely with Mike and Dean on researching and planning projects for our customers. Alongside this, I offer tech support and help wherever I can. I am also working on some very interesting projects, and I want to see our customers pleased with the outstanding service we offer.

    What is your most and least favourite part of the job?

    My favourite part of the job has got to be working with people, supplying solutions to customers, and keeping my brain active. I can’t say I have any negatives. I always try to be positive about everything in life.

    What is your greatest achievement?

    My greatest achievement is stopping smoking cigarettes after 35 years, stopping alcohol, and losing 50 pounds by going back to the gym 6 days a week. I am fit now and have never felt better in my life. This has helped tremendously with focusing, and just being accepted into The Unite Group is a massive achievement.

    What is the best piece of advice you’ve been given?

    The greatest piece of advice I have ever been given is to “never burn your bridges”.

    Where do you see yourself in 10 years’ time?

    In 10 years time, I see myself as a success contributing to the success of this company and my team. I want The Unite Group to be successful, and I want to be part of that.

    How do you unwind outside of work?

    Outside of work, I like to go fishing, you can often find me at some of our beautiful locations like Derwent Reservoir. Also, I enjoy exploring, and being new to the North East there are so many wonderful places to explore, I have not even seen a fraction of them.

    If you would like to learn more about how Craig and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.

  • A chat with Dean, our Sales and Finance Director

    Dean, our Sales & Finance director.

    Following on in our meet the team series, we introduce you to Dean. Dean is one of our Sales and Finance Directors here at The Unite Group. He mostly focuses on the finance side of the business.

    We recently had a chat with him to find out a bit more about him and his role…

    Growing up, what did you want to be?

    When I was young, my dream job was to join the Royal Airforce and become a Royal Airforce Pilot. Pilots need to be able to make quick decisions based on reasoning. A skill which I suppose is serving me well in my current role.

    What is your role at The Unite Group and how did you end up where you are now?

    I am one of the directors within the Unite Group I deal with IT, sales and Finances.  From previous roles, I have gained experience both in sales roles and technical roles. So, technical sales just make sense.  I love working with numbers and data and so taking on the role of managing the group’s finances is purely because I enjoy it. My role means I work closely with Lorraine on a lot of projects.

    What does a typical day look like at The Unite Group? 

    There is no typical day for me. There are so many things that I deal with on a day-to-day basis. Some days I can be working on sales quotes and completing the onboarding of a new client. On other days I can be right in the middle of a technical job. There are days when I just deal with the data and numbers.  There are days when I can be doing all of these jobs within one day. I just do whatever needs to be done at any given time.

    What is your most and least favourite part of the Sales & Finance directors job?

    Currently, the least favourite part of my job is dealing with supply chain issues. Due to various issues over the last couple of years, we’ve seen a global shortage of materials needed to manufacture devices we typically supply to our customers.

    What is your greatest achievement?

    Aside from being a part of building a business group to be proud of, my 3 children are my greatest achievement in life.

    What is the best piece of advice you’ve been given?

    Don’t be the cheapest, be the best instead. To me, this is ensuring that customers get value for the money they pay. It’s about being customer focused and realizing that there is no point in being the most expensive or the cheapest in the business if what you are providing isn’t worth it.

    Where do you see yourself in 10 years’ time?

    Doing what I’m doing now, hopefully in a larger capacity as the group grows.

    How do you unwind outside of work?

    I have 3 kids, varied in ages and interests. I enjoy spending time with them but there is no unwinding.  I’m not even sure what that word means. However, on extremely rare occasions when I am not working or running around after kids, I do enjoy gaming.

    To arrange a chat with Dean, or if you want to see how The Unite Group can help you with your business technology needs, contact us on 0191 466 1050.

  • August 2022 – Newsletter

    August 2022 – Newsletter

    It’s that time of the month again! Our newsletter has arrived! Here at The Unite Group we love to keep our customers up to date with the latest deals, tips, industry news as well as what our fantastic team are getting up to! Read our August issue to see what we have got up to in the past month!

    In this newsletter: We wish good luck to Team Unite taking on the Great North Run, we congratulate Rob for qualifying as a Cyber Essentials Assessor, we share a client spotlight on NPS, prepare for the next Network+ event & share how our Social+ team can take your digital marketing to new heights!

    To read The Unite Group’s August Monthly Newsletter, click on the image below!

    To be added to our mailing list drop us an email, info@theunitegroup.co.uk or to speak to our friendly team call us on, 0191 466 1050

  • A chat with Rob, one of our Senior Service Engineers

    A chat with Rob, one of our Senior Service Engineers

    rob MTT
    Rob, one of our Senior Service Engineers

    Continuing on with introducing you to the team that make up The Unite Group. Next up we introduce Rob. We recently had a chat with Rob about his role…

    Growing up, what did you want to be?

    I always knew I would work in something Technology related, my family on my fathers side have been engineers or similar going back at least five generations. For about a decade I thought I would likely work in the AV field, and did a fair amount of work doing lighting or sound, starting at a youth theatre, and continuing into working in bars and clubs.

    What is your role at The Unite Group and how did you end up where you are now?

    At The Unite Group I am a Senior Service Engineer. In my role, I mostly work on projects. I started with Unite as an Apprentice, shadowing another engineer for a bit, and then working on the Helpdesk. Since then as the company has grown I have completed various qualifications to get to my role within the company.

    What does a typical day look like at The Unite Group?

    Most days start with checking the health of a few services that I manage. I’ll run though any alerts that have been generated overnight, I’ll then create support tickets for anything that requires further looking into. I also run a few health tests on demo networks that we have at the office.

    From there I then move onto emails. After which it really changes on a day to day basis. I mostly work on projects and installs now. So off to client sites for installs, or planning work.

    What is your most and least favourite part of the job?

    My favourite part of the job has got to be the process of taking apart and re-building a system to trace down a particular fault. I’ll normally do this when there is an actual ongoing issue that needs resolved, but this can also be done when we’re onboarding a new client with limited documentation, to make sure that we can fully understand any issues that might come up.

    My least favourite part of my job would be all the paperwork around the jobs. When I worked at the NHS many years ago, one of the medical leads often said “midwife means with wife, not with computer” and I can now relate.

    What is your greatest achievement?

    I’m very happy how I left a small theatre I volunteered at. When I started, the entire society had a budget of around £300, and about 5 working lights. It was always a fun challenge to get a production on with what we had available.

    Over the next 4 years myself, and a new committee managed to improve the situation somewhat. I took over as head of the technical side of the theatre, and managed to build up that side of things, training up new technicians, and managing shows on a weekly basis.

    By the time I left the society had working lights, sound system, and a budget plan for fixes and replacement going out for a decade.

    What is the best piece of advice you’ve been given?

    If you can’t explain it you don’t understand it. I always try to understand something well enough to be able to explain it simply to someone else. Often this is reduced to explain to a five year old, which while entertaining may take quite a long time.

    Where do you see yourself in 10 years’ time?

    In 10 years time, I can see my role getting a bit more specialised within The Unite Group. I’ve already started working on some more niche things and I hope to grow into more of these. One of the areas I am currently expanding my knowledge into is Cyber Essentials. I am looking forward to seeing where this takes my role within The Unite Group. As well as what opportunities it will offer to our customers to protect their organisations further against possible cyber attacks.

    How do you unwind outside of work?

    When left to my own devices there is nothing nicer than a glass of whisky and a good book.

    Want to learn more about how Rob and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.

  • A chat with Ben, one of our Senior Service Engineers

    A chat with Ben, one of our Senior Service Engineers

    One of our Senior Service Engineers Ben, standing next to one of our company vans.
    Ben, one of our Senior Service Engineers

    Next up in our meet the team series we introduce Ben, one of our Senior Service Engineers. Ben has been with us from starting as an apprentice and is an extremely valued member of our team. We recently had a chat with him…

    Growing up, what did you want to be?

    I never really knew what I wanted to be when I grew up. I realised in 6th form that I wanted to look to work in a trade. So I spent time researching which industry I wanted to work in. That’s when the opportunity to do my apprenticeship with Unite came up it seemed the perfect route.

    What is your role at The Unite Group and how did you end up where you are now?

    I am a Senior Technician at The Unite Group. Starting at Unite as an apprentice, Unite provided me with all the training and support to get me to where I am now. I was lucky to join the business very early on which has given me a lot of experience in the industry. This has also allowed me to be a big part of the growth in the company.

    What does a typical day look like at The Unite Group?

    There isn’t a typical day, every day brings different experiences and challenges. My time is split between working in the office, supporting the guys on the helpdesk, working on projects, and attending customer sites. When I attend site visits this can often include installing equipment or troubleshooting faults that have been raised to us.

    What is your most and least favourite part of the job?

    I really enjoy getting out and meeting our customers. It’s great that we get to work with such a wide variety of businesses which makes no day the same. We have a great team in the office which makes coming to work so much easier! I know there will always be plenty of support and laughs.

    I think I would say my least favourite is this! The marketing team loves to get us involved in the social media content and let’s just say it’s not my strongest point.

    What is your greatest achievement?

    It’s hard to pick a greatest achievement but I am most proud of what I have achieved in my career. Over the past 11 years working at The Unite Group I have accomplished so much to progress my career. Working hard to complete training over the years and putting the time in to now have the expertise I do in the industry, is one of my greatest achievements.

    I have also completed the Great North Run. 3 times actually over the years with my 4th one coming up this September. As of yet, I have been unable to beat the time of Directors Paul and Callum (both over 50)! So although this is an achievement, I still feel I can train harder to finally get to the finish line before them!

    What is the best piece of advice you’ve been given?

    Whatever you do give it 100%.

    It is easy to be complacent in things but if you know everything you are doing you have given it 100% then you can look back and wonder what if.

    What do you like to do outside of work?

    Eating, drinking, and football probably about sums it up. I am a Newcastle United fan so it’s not been easy to support them the past couple of years, but better times are coming. I also play 5 a side football when I can to try and keep fit and this year will be running the Great North Run for Grace House, find my sponsor page here.

    Where do you see yourself in 10 years time?

    I enjoy my role here at The Unite Group and the company has provided me with progression throughout my career right from being an apprentice to a senior service engineer. As our company is growing I can see my role changing in the future and I will continue to work hard in order to make the most of my career and continue to be a part of the company striving forward.

    If you want to see how The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.